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Initial Enquiry

CANCELLATION POLICY

Last-Minute Cancellations:

  • Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the session cost.

No-Shows:

  • Missed appointments (no-shows) will incur a fee of 100% of the session cost PLUS a £25 administration fee.

Block Bookings:

  • If you have a block booking and cancel with less than 24 hours’ notice or miss your appointment, you will forfeit that session from your block.
  • NB Persistent last-minute cancellations or no-shows may result in the forfeiture of the full discounted block booking.

We understand that things can happen, but we kindly ask that you provide as much notice as possible if you need to reschedule or cancel your appointment. This allows us to offer your spot to another client on our waiting list.

Thank you for your understanding and cooperation.

Please note:

  • Extenuating circumstances may be considered on a case-by-case basis.
  • We encourage you to contact us as soon as possible if you know you will be unable to make your appointment.

We appreciate your continued support and look forward to providing you with the best possible hyperbaric oxygen therapy experience.